This Privacy Policy explains what information Teehog collects when you visit teehog.com or place an order, why we collect it, who it is shared with, how long it is kept, and what rights you have over it. By using our website you agree to the practices described here.

What this policy covers, at a glance. Each point is expanded in the numbered sections below.

1. Overview

We collect the information needed to take an order, deliver it, answer your questions, and meet our legal obligations. We do not sell, rent, or trade personal information to third parties for marketing purposes, and we do not build profiles for resale.

2. Information We Collect

• Identification and contact details: name, email address, shipping address, and billing address
• Order information: items purchased, sizes and colors selected, order history, and transaction records
• Payment information: processed by PayPal. We receive confirmation of payment status and the last four digits of the funding source, and never the full card or bank details
• Communications: the content of emails and contact form messages you send us, including any photographs attached to a claim
• Technical information: IP address, browser type, device type, operating system, referring page, pages visited, and time spent on the site

3. How We Use Your Information

• To process, pack, and deliver your order
• To send order confirmations, dispatch notices, and tracking updates
• To answer support enquiries and handle returns, exchanges, and refunds
• To detect and prevent fraudulent transactions and misuse of the site
• To improve product pages, sizing information, and site performance
• To meet accounting, tax, and other legal obligations

4. How We Share Your Information

We share personal information only where it is needed to run the store:

• PayPal: to process payments and refunds securely
• Carriers (USPS, UPS, FedEx): name and delivery address, so your parcel can be delivered and traced
• Service providers: hosting, email delivery, and analytics providers who act on our instructions under confidentiality obligations
• Authorities: where disclosure is required by law, court order, or to protect our legal rights

All third parties handling personal information on our behalf are required to protect it in line with applicable privacy law and to use it only for the purpose we specify.

5. Cookies and Tracking

We use cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used. You can control or disable cookies through your browser, though some parts of the site may not function correctly without them. Full detail is in our Cookie Policy.

6. Data Retention

• Order and transaction records are kept for 7 years to meet accounting and tax requirements
• Support and contact messages are kept for 12 months from the last exchange
• Analytics data is retained in aggregated form according to the settings of our analytics provider

When information is no longer needed for the purpose it was collected for, it is deleted or anonymized.

7. Data Security

The site runs over an encrypted SSL connection, and access to order records is limited to staff who need it to fulfill orders and provide support. Payment data is handled entirely by PayPal and never stored on our systems. No method of transmission or storage is completely secure, so while we take reasonable technical and organizational measures, we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate or incomplete
• Request deletion of your personal information, subject to records we must retain by law
• Object to or restrict certain processing of your information
• Receive a copy of your information in a portable format
• Opt out of marketing communications at any time

To exercise any of these rights, email [email protected]. We may ask you to confirm your identity before acting, and we respond within a reasonable timeframe.

9. Marketing Communications

We send marketing email only to customers who have opted in. Every marketing message includes an unsubscribe link, and opting out takes effect immediately. Transactional messages such as order confirmations and dispatch notices are not marketing and continue while an order is active.

10. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us and we will delete it.

11. Third-Party Links

Our site links to third-party services, including carrier tracking pages and the PayPal checkout. Those sites have their own privacy policies, and we are not responsible for their practices. We encourage you to read them before providing information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or in the law. Revisions are posted on this page with a new date, and continued use of the site after a change constitutes acceptance of the updated policy.

13. Privacy Contact

For a request about your personal information, or a question about anything described above, write to us and we will handle it directly.