Orders move into packing quickly, which is good for delivery times and leaves a short window for changes. This policy explains what can be changed, how long you have, and what happens once a parcel has left us.

The table below is the short version of this policy. Each point is explained in full underneath it.

The 24-Hour Window

You may cancel or amend an order within 24 hours of placing it, as long as it has not already been dispatched. Requests received inside that window are applied free of charge.

Because handling takes 1 to 3 business days, some orders are packed and labeled before the 24 hours are up. We always check the order status first, and if the parcel has already been handed to a carrier we tell you straight away rather than leaving the request open.

How to Request a Change or Cancellation

Email [email protected] with the following, and put the word CANCEL or CHANGE at the start of the subject line so it is picked up quickly:

• Your order number
• The email address used at checkout
• What you would like changed, or confirmation that you want the order cancelled in full

We reply to confirm whether the change has been applied. A request is only complete once you have that confirmation from us. Please do not treat an unanswered message as an accepted cancellation.

What Can Be Changed Before Dispatch

• Size or color of an item, subject to availability
• Adding or removing an item from the order
• The delivery address, provided it is a valid United States street address
• The email address used for shipping notifications
• Cancelling the order in full

What Cannot Be Changed After Dispatch

Once a tracking number has been issued, the parcel is inside the carrier network and the label is fixed. At that point we can no longer change the address, alter the contents, or recall the shipment.

If you no longer want an order that has already shipped, please accept the delivery and then start a return under our Return & Refund Policy. Refusing a parcel at the door is slower for you and can attract carrier handling charges, so accepting and returning it is the better route in every case. We can often ask a carrier to hold a parcel at a nearby pickup point if the timing at your address has changed.

How Cancellations Are Settled

An approved cancellation voids the order in full. Nothing is packed, nothing is dispatched, and the payment is returned to the original payment method through PayPal, including the $6.99 shipping fee. The refund timeframe that applies is the one published in the Refund Process section of our Return & Refund Policy.

Items That Cannot Be Cancelled

The following cannot be cancelled once payment is confirmed, because production or allocation begins immediately:

• Custom-made, made-to-order, and personalized items
• Items purchased as final sale or clearance
• Orders already assigned a tracking number

Cancellations Made by Teehog

Occasionally we may need to cancel an order ourselves, for example when an item sells out between checkout and packing, when a delivery address falls outside our shipping area, or when a payment cannot be verified. In every case we email you to explain what happened and refund the order in full, including the shipping fee.

Help With an Order in Progress

If you need to act on an order quickly, write to us with the order number and we will check its status against the packing queue before anything else happens.