Answers to the questions our support team receives most often. Every figure below matches our policy pages exactly. If what you need is not here, write to us at the address at the bottom of this page.

The numbers customers ask about most, collected in one place. Everything below expands on them.

Orders & Payment

What payment methods do you accept?

PayPal, debit cards, and credit cards including Visa, Mastercard, American Express, and Discover. Every transaction is processed through the PayPal gateway, and a PayPal account is not required to pay by card.

Is my payment information safe?

Card details are entered inside PayPal over an encrypted connection and are never passed to us in a form we could store. We never see or retain full card numbers or bank details.

When am I charged?

In full at checkout. Your order enters the fulfillment queue once the payment is confirmed, and the handling window starts from that confirmation.

Can I cancel or change my order?

Yes, within 24 hours of placing it and before it has been dispatched. Email us with your order number and what you want changed. Full conditions are in our Cancel & Change Order Policy.

Do you charge sales tax?

Sales tax is calculated at checkout where applicable, based on your delivery address, and is shown as a separate line before you authorize payment.

I did not receive an order confirmation. What now?

Check your spam and promotional folders first, as filters catch confirmation emails more often than you would expect. If it still has not arrived, email us and we will resend it.

Shipping

Where do you ship?

Within the United States only, to all 50 states and the District of Columbia. We do not ship internationally, and we cannot deliver to P.O. Boxes, APO, FPO, or DPO addresses, US territories, or freight forwarding facilities.

How much does shipping cost?

A flat $6.99 per order, whatever the quantity or weight. Four items cost the same to ship as one, and nothing is added after checkout.

How long will my order take?

Handling takes 1 to 3 business days and transit takes 4 to 9 business days, giving a total estimate of 5 to 12 business days from checkout.

What is the order cutoff time?

Orders confirmed before 5:00 PM Eastern Time (ET), Monday through Friday, begin processing the same business day. Orders after the cutoff, or on a weekend or federal holiday, begin on the next business day.

Which carrier will deliver my order?

USPS, UPS, or FedEx. The carrier is assigned when the label is generated, based on your ZIP code and the parcel profile, so we are not able to accept carrier requests at checkout.

Will I get a tracking number?

Yes, on every order at no extra cost. It is emailed to you at dispatch with a link to the carrier portal. Tracking commonly shows Label Created for the first 24 to 48 hours, which is normal.

My tracking says delivered but nothing is here.

Check side doors, porches, garages, mailrooms, and parcel lockers, ask neighbors or building management, and allow 24 hours, since parcels are sometimes scanned slightly ahead of the drop. If it still has not appeared, email us and we will open a trace with the carrier for you.

Can I change my delivery address after ordering?

Yes, if the order has not been dispatched. Email us with the corrected address and we apply the change free of charge. Once a tracking number is issued, the label is fixed.

Returns & Refunds

What is your return window?

30 days from the delivery date, for items that are unworn, unwashed, unaltered, and returned with their original tags and packaging.

Is there a restocking fee?

No. We do not charge a restocking fee on any return, at any point, for any reason, and we do not charge inspection, handling, or processing fees either. Your refund is the full price you paid for the returned item.

Who pays for return shipping?

We do, in full, when the item is defective, damaged, or not what you ordered. For fit, color, or a change of mind, the customer covers the return shipping cost.

How long does a refund take?

Returns are inspected within 1 to 3 business days of arrival, and the refund is completed within 7 to 10 business days from the date we receive your returned item. That window covers the inspection, the approval, and the time your payment provider takes to post the funds.

Can I exchange for a different size?

Yes, within 30 days of delivery. Email us with your order number and the size you need. The replacement ships at no additional cost once the original item reaches us and passes inspection.

What cannot be returned?

Custom-made, made-to-order, and personalized items, final sale items, anything worn, washed, or altered, gift cards, and promotional free items.

My order arrived damaged. What should I do?

Email us within 48 hours of delivery with your order number and photographs of the item, the damage, and the outer packaging including the label. We arrange a replacement shipped free of charge, or a full refund, whichever you prefer.

Products & Sizing

What do you sell?

Women’s clothing, with the range today built around shirts in a spread of styles: relaxed everyday cuts, cropped and boxy shapes, fitted and structured ones, long sleeve and short. More shapes and categories are added over time.

Do the styles fit the same way?

Not always, and that is deliberate. A boxy cropped cut and a fitted button-up are meant to sit differently on the body even in the same size. The measurements published with each item are what to go by, since they describe that specific shape rather than the range as a whole.

How do I choose the right size?

Measurements are listed with every item. Compare them against a piece you already own and like the fit of, measured flat, rather than against a general size label, since sizing conventions vary widely between makers.

Are the colors on screen accurate?

They are photographed to be as close as we can get them, though screen calibration and lighting mean a shade can look slightly different in person. If a color is not what you expected, it is covered by the 30-day return window.

How should I care for my order?

Follow the care label on the garment, since fabrics vary across the range. As a general rule, washing cool, avoiding high heat in the dryer, and drying flat or on low will keep the shape, the color, and any print in better condition for longer.

Will you add more styles and categories?

Yes. The range is built to grow, and a new shape or category joins the store once the fit is consistent across the full size run and the fabric holds up in wear. Everything published on this site applies to it in exactly the same way when it arrives.

Do you restock items that sell out?

Often, though not always, since availability depends on the run. Email us about a specific item and we will tell you what we know about it.

Still Have Questions?

If your question is not answered above, send it to us with your order number where relevant and we will come back to you with a clear answer.