Return & Refund Policy

Last Updated: August 2026

At Teehog (accessible via https://teehog.com), we want every shirt you order to be one you actually wear. This Return & Refund Policy explains exactly what happens when a piece is not right, so that sending something back is as plain and predictable as ordering it was.

Clothing bought online has to be tried on at home before you know whether it works. A cut can sit differently on you than on the listing, and a color can read differently in your light. That is a normal part of buying shirts online, so returns here carry a 30-day window, a prepaid return label, no fees of any kind, and a refund completed within 7 business days of your item reaching us.

By placing an order on our website, you agree to the terms below. They are the governing rules for every return, and the figures in them are the figures our support team applies. If your situation is not answered here, email us at support@teehog.com and we will be glad to help.

1. Key Policy Framework and Timelines

Return window	30 days from the delivery date
Refund processing time	Within 7 business days from the date we receive your returned item
Restocking fee	$0.00. We never deduct a restocking fee from a refund
Return shipping cost	$0.00. A prepaid return label ships inside every package
Refund method	Back to the original payment method through PayPal
Refund currency	US Dollars (USD)
Item condition	Unworn, unwashed, unaltered, with original tags and packaging
Order changes	Within 24 hours of purchase, see our Cancel & Change Order Policy

2. What This Policy Covers

Returns are accepted for both defective and non-defective items. A piece that arrives faulty qualifies, and so does one that simply did not work out: the fit, the color, or a change of mind. Exchanges are accepted on the same terms.

Returns are made by mail using the prepaid return label we email you, and refunds are issued in US Dollars (USD) to the original payment method. Return shipping costs you nothing, whatever the reason for the return.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

To be accepted for return, an item must meet the following conditions:

• Time limit: the return request is made within 30 days of the delivery date.
• Item condition: unworn, unwashed, and unaltered, with no odors, stains, pet hair, or signs of use.
• Packaging and tags: the original packaging with all tags still attached.
• Proof of purchase: the order number or confirmation email.

Trying a shirt on indoors the way you would in a fitting room does not count as wear. The conditions above exist so a returned item can be restocked, not to catch anyone out.

4. How to Start a Return

1. Find the prepaid return label that shipped inside your original package. It travels with every order, so there is nothing to request before you can send an item back.
2. Email support@teehog.com within 30 days of delivery with your order number and the item you are returning, so we know it is on its way. No reason is required, though one helps us decide what to stock next.
3. Pack the item in its original packaging with tags attached, and affix the included label.
4. Hand the parcel to the carrier named on the label. The label carries its own tracking, so both of us can follow the return, and there is nothing for you to pay at the counter.

Misplaced the label that came with your order? Email us and we will send a replacement label digitally within 1 business day.

5. Return Address

The prepaid label already carries our return address, so nothing needs to be written by hand. For your records, returns travel to:

6. Refund Processing and the 7 Business Days Commitment

Once your return reaches us it is inspected against the eligibility conditions above. That inspection takes 1 to 3 business days, and we email you the outcome either way, approved or not, so the parcel never disappears into silence.

Approved refunds are issued to the original payment method through PayPal, in full. Customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

Depending on your bank or card issuer, the refunded amount can take a further 2 to 5 business days to appear on your statement after it is issued. If nothing has posted 10 business days after our approval email, write to us and we will trace the payment with PayPal on your behalf.

7. No Fees, in Any Form

• No restocking fee, on any return, for any reason.
• No processing or inspection fee at any stage of a return.
• No out-of-pocket shipping: the prepaid label covers the journey back to us.
• The full purchase price refunded, with nothing deducted from it.

Where the return exists because of our error, a faulty item, the wrong item, or transit damage, the original $6.99 shipping fee is refunded as well. On a change-of-mind return, the original shipping fee is retained, since that delivery was performed as ordered.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, or the size, color, or item does not match your order, email us within 7 days of delivery with your order number and a photograph of the item and its packaging. Your case moves to the front of the queue: we send a replacement free of charge or a full refund including the original shipping fee, whichever you prefer, and in most cases there is no need to send the item back at all. When we do need it back, the prepaid label already in your package covers the trip.

9. Exchanges

The fastest route to a different size or color is to return the original for a refund and place a new order, since the new item ships without waiting for the return to travel. A direct exchange is also available: tell us the size or color you would prefer, and the replacement is dispatched free of charge once the original passes inspection. If the replacement is out of stock by then, we refund in full instead and email you either way.

10. When Returns Are Not Accepted

A return will be declined in the following situations:

• The request is made more than 30 days after the delivery date
• The item has been worn, washed, ironed, or altered in any way
• Original tags, labels, or packaging are missing or have been removed
• The item carries stains, odors, makeup marks, deodorant marks, pet hair, or smoke exposure
• The item was damaged after delivery through use, storage, or an accident
• The item was marked as final sale or clearance at the time of purchase
• The item is a gift card or a promotional free item
• Proof of purchase cannot be provided and the order cannot be located in our records

If your situation falls just outside one of these, write to us anyway. Edges exist on every list, and we would rather look at yours than hide behind the wording.

11. Summary of the Return Lifecycle

Phase	Window	What Happens
Request	Within 30 days of delivery	You email us your order number and the item to return
Label	Included at dispatch	Your prepaid return label ships inside the original package, ready whenever you need it
Handover	At your convenience	You pack the item and hand the parcel to the carrier
Transit back	Carrier dependent	The label’s tracking shows the parcel’s progress to us
Inspection	1 to 3 business days after arrival	We check the item and email you the outcome
Funds posted	Within 7 business days of arrival	The refund is completed to your original payment method

12. Return Questions

If anything about a return is unclear, or you would like us to confirm an item qualifies before you send it, write to us first and we will check it for you.

Thank you for shopping with us, and for making room in your closet for something new.