Order Tracking
At a Glance: Order Timing
| Tracking Stage | Timing |
|---|---|
| Order confirmed | Immediately at checkout, with your order number emailed to you |
| Handling | 1 to 3 business days, order shows as Processing |
| Tracking number issued | On dispatch, emailed with a link to the carrier portal |
| First carrier scan | Usually 24 to 48 hours after the label is created |
| Transit | 4 to 9 business days with USPS, UPS, or FedEx |
| Total delivery estimate | 5 to 12 business days from checkout |
What Your Order Status Means
| Status | What It Means | What Happens Next |
|---|---|---|
| Pending payment | The order is recorded and the payment has not yet been confirmed | Once the payment clears, the order moves to Processing. If it does not clear, nothing is charged and no order is created |
| Processing | Payment is confirmed and your order is in the handling queue | We pick, check, and pack the order within 1 to 3 business days, then email your tracking number |
| On hold | The order is paused, usually while a payment is verified | We email you if anything is needed from your side, and the order resumes as soon as the hold clears |
| Completed | The order has been dispatched and handed to the carrier | Follow the parcel with the tracking link in your dispatch email |
| Cancelled | The order was cancelled before dispatch, by you or by us | Nothing ships. Any payment taken is refunded in full, and we email you either way |
| Refunded | A refund has been issued against this order | The money returns to your original payment method under our Return & Refund Policy |
| Failed | The payment attempt did not complete | Nothing is charged and nothing ships. Re-place the order, or email us and we will check the attempt with the payment provider |
What Your Carrier Tracking Says
| Tracking Status | What It Means | What Happens Next |
|---|---|---|
| Label created / Pre-shipment | The label exists and the parcel is waiting for its first carrier scan | Normal for the first 24 to 48 hours after dispatch. The record updates at the first scan |
| In transit | The parcel is moving between carrier facilities toward your area | No action needed. Estimated delivery sits inside the 4 to 9 business day transit window |
| Out for delivery | The parcel is on a vehicle for delivery that day | Delivery is usually completed by the end of the carrier’s day |
| Delivered | The carrier has recorded delivery at the address on the label | If nothing has arrived, check doors, mailrooms, lockers, and neighbors, allow 24 hours, then write to us. We open the carrier trace ourselves and replace or refund a confirmed loss |
| Exception or delay | Weather, an access problem, or an address issue has interrupted the route | The carrier usually retries automatically. If the record sits still for 5 business days, write to us and we will query it with the carrier for you |
| Return to sender | The parcel could not be delivered and is travelling back to us | We email you when it arrives and offer a reshipment or a refund, whichever you prefer |
Thank you for shopping with us, and for making room in your closet for something new.